Return Policy

Cancelling an Order and Returning Products

  • If you are not satisfied with your Product, you may return the relevant Product within 30 days of the original purchase date.
  • All return Products must be in new and unused condition (except to the extent the Product was defective when received), in original packaging, and must be returned to Bamboo Fresh within 30 days of the original purchase date of the Product. You should pack the Products securely so that they are not damaged during shipping – Bamboo Fresh is not responsible for lost or damaged Products in transit. After Bamboo Fresh has received your returned Product, if the Product is returned because it is defective or because the wrong Product was sent to you, Bamboo Fresh will, at its option and sole discretion, refund you the price of the Product via the original payment method or such other method agreed between the parties or send you a replacement Product. If the Product is returned for any other reason, provided you have complied with all return-requirements set out in this paragraph, Bamboo Fresh will refund you the price of the Product via the original payment method less outbound freight via the original payment or such other method agreed between the parties. If you wish to replace a non-defective Product, a new Product will be sent to you after the defective Product is received, only if you have properly placed a new order for the new Product in accordance with these Terms.
  • Bamboo Fresh may reject any order or cancel any purchase of Products at any time in the following cases, subject to any applicable refund: (i) the Products are not available/not in stock; (ii) the data you provide to Bamboo Fresh in connection with your purchase is incorrect or cannot be checked; (iii) your order is marked as suspicious or otherwise suggestive of fraud or illegality by Bamboo Fresh’s security systems; (iv) Bamboo Fresh has reason to believe that your purchase is intended for a further commercial activity; (v) there has been an error in the indicated price of the Products; or (vi) Bamboo Fresh cannot deliver the Products to the address you have provided.

Bamboo Fresh
1917 Rainbow Valley Blvd.
Rainbow, CA 92028

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